I. General Provisions
These Privacy Policy Regulations (hereinafter - the Regulations) are an official document of Technomarkt LLC (hereinafter – the “Company” / “Operator”), and determine the procedure for processing and protecting information about individuals (hereinafter – Users) who use the services, information, services, programs (including loyalty programs) and products of the online store located at the domain name www.Pet911.co.za (hereinafter – the Site). Compliance with confidentiality is important for the Company, because the purpose of this Privacy Policy is to ensure the protection of the rights and freedoms of a person and a citizen in the processing of his personal data, including the protection of the right to privacy, personal and family secrets from unauthorized access and disclosure. We have developed a Privacy Policy that describes how we process personal data - any actions (operations) or a set of actions (operations) carried out with the use of automation tools or without the use of such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data. Relations related to the processing of personal data and information about users of the Site are regulated by this Regulation, other official documents of the Operator and current legislation regarding the processing of personal data; conscientiousness; - compliance of the purposes of personal data processing with the purposes pre-determined and declared during the collection of personal data, as well as with the Company´s authority; conformity of the volume and nature of processed personal data, methods of personal data processing to the purposes of personal data processing.
This Privacy Policy governs any type of processing of personal data and information of a personal nature (any personally identifiable information and any other related information) about individuals who are consumers of the Company´s products or services. This Policy applies to the processing of personal data collected by any means, both active and passive, both through the Internet and without its use, from individuals located anywhere in the world.
II. Collection of Personal Data
The purpose of processing personal data is to fulfill the Operator´s obligations to Users regarding the use of the Site and its services. The processing of personal data of users is carried out with the consent of the subject of personal data to the processing of his personal data. Personal data means any information that belongs directly or indirectly to a natural person (subject of personal data) and that can be used to identify or contact a certain person.
We may request personal data at any time when you contact the Company.
The Company may use such data in accordance with this Privacy Policy. It may also combine such information with other information in order to provide and improve its products, services, content and communications.
Below are some types of personal data that the Company may collect and how we may use such information.
We may collect various data/information, including:
- first and last name;
- postal address;
- phone number;
- email address;
- information about bank cards (name, card number).
Personal data may also include data additionally provided by Users at the request of the Operator in order to fulfill the Operator's obligations to Users arising from the contract for the provision of services. The Operator has the right, in particular, to request from the User a copy of an identity document or other document containing the name, surname, photo of the User, as well as other additional data, which, at the discretion of the Operator, will be necessary and sufficient for the identification of such User and will allow to exclude abuse and violation of the rights of third parties.
When you invite other people to our events and activities or invite them to communicate with us, the Company may collect personal data about these people, such as: first name, last name, date of birth, postal address, e-mail address and telephone number.
When processing personal data, we ensure the accuracy of personal data, their sufficiency, and in necessary cases, relevance in relation to the purposes of personal data processing.
III. Storage and Use of Personal Data
Users' personal data are stored exclusively on electronic media and processed using automated systems, except for cases where non-automated processing of personal data is necessary in accordance with the requirements of the law.
HOW WE USE YOUR PERSONAL INFORMATION
The personal data we collect allows us to send you messages about new products, special offers and various events. They also help us improve our services, content and communications. If you do not wish to be included in our mailing list, you can at any time opt out of the mailing by informing us at the indicated contacts for feedback, as well as making changes to your profile settings on the site. From time to time, we may use your personal data to send important messages containing information about changes to our terms, conditions and policies, and to confirm orders and purchases you have placed. Because such information is important to your relationship with the Company, you may not opt out of receiving such communications. We may also use personal information for internal purposes, such as conducting audits, data analysis and various studies to improve the Company's products and services, as well as to interact with consumers. If you participate in a sweepstakes, contest or similar incentive, we reserve the right to use the personal data you provide to administer such programs.
Collection and Use of Non-Personal Information
We also collect personal data that does not allow us to directly associate it with a specific person. We may collect, use, transfer and disclose non-personal information for any purpose.
Below are examples of non-personal information we collect and how we may use it.
We may collect personal information such as: occupation information, language, postal code, unique device identifier, location and time zone in which a particular product is used to better understand consumer behavior and improve our products, services and communications.
We may also collect personal data/information about what a user is interested in on our website when using our other products and services.
Such personal data/information is collected and used to help us provide more useful information to our customers and to understand which elements of our site, products and services are most interesting.
For the purposes of this Privacy Policy, aggregate data is considered non-personal data/information.
If we combine non-personal information with personal information, such aggregate information will be treated as personal information until such time as such information is separated.
IV. Transfer of Personal Data
Users' personal data are not transferred to third parties, except for the cases expressly provided for in these Rules.
The processing of the User's personal data is carried out without a time limit in any legal way, including in personal data information systems with the use of automation tools or without the use of such tools.
The User agrees that the Operator has the right to transfer personal data to third parties, in particular to courier services by postal organizations, telecommunications operators, etc., exclusively for the purposes specified in the "Collection of personal data" section of this Privacy Policy. Obligations to ensure the confidentiality of received information, in particular when using applications. Programs used by Users on the Site are hosted and supported by third parties (developers) who act independently of the Operator and do not act on behalf of or on behalf of the Operator. Users are obliged to familiarize themselves with the rules of service provision and the personal data protection policy of such third parties (developers) before starting to use the respective applications.
The operator blocks personal data belonging to the relevant User from the moment of the request or request of the User or his legal representative or the authorized body for the protection of the rights of the subjects of personal data for the period of verification in case of detection of unreliable personal data or illegal actions.
Disclosure of Information with Third Parties
In some cases, the Company may provide certain personal information and data to strategic partners who work with the Company to provide products and services, or to those who help the Company market products and services to consumers. We provide third parties with the minimum amount of personal data necessary only to provide the necessary service or carry out the necessary transaction. Personal information will be provided by the Company only for the purpose of providing consumers with products and services, as well as to improve these products and services and communications related to them. Such information will not be shared with third parties for their marketing purposes. To use your personal data for any other purpose, we will ask for your consent to process your personal data.
SERVICE PROVIDERS
Determining your interest in our products and services, conducting surveys aimed at studying our consumers or satisfaction with the quality of the service. Such companies undertake to protect your information regardless of the country of their location.
OTHER PERSONS
The Company may be required - in accordance with the law, court order, in court proceedings and/or on the basis of public requests or requests from government bodies in the territory or outside the territory of your stay - to disclose your personal data. We may also disclose personal data/information about you if we determine that such disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance. We may also disclose personal data/information about you if we determine that disclosure is necessary to comply with our terms and conditions or for the purposes of protecting our business and our users. Additionally, in the event of a reorganization, merger or sale, we may transfer any or all of the personal information we collect to the applicable third party.
V. Destruction of Personal Data
The user's personal data is destroyed when: - the User independently deletes data from his personal page using the "delete account" functionality available to the User through the profile settings; in the cases established by the contract of purchase and sale (offer); - when the subject of personal data withdraws consent to the processing of personal data.
IDENTIFICATION FILES (COOKIES) AND OTHER TECHNOLOGIES
The website, interactive services and applications, e-mail messages and any other communications on behalf of the Company may use identification files cookies and other technologies, such as: pixel labels (web beacons). Such technologies help us better understand user behavior, tell us which sections of our site have been visited by users, and measure the effectiveness of advertising and web searches. We treat information collected by cookies and other technologies as non-personal information. Our goal in such cases is to provide a more convenient and personal interaction with the Company. For example, knowing your name, we can use it in our communications.
By knowing that anyone using your computer or device has purchased a particular product or used a particular service, we can ensure that advertising and email communications are more relevant to your interests. Ultimately, all this knowledge helps us provide you with the highest quality service. If you can disable cookies in the settings of the web browser or mobile device used by you. It should be noted that some functions of the website may not be available after disabling cookies. As with most websites, we collect some information automatically and store it in statistics files.
Such information includes Internet Protocol (IP) address, browser type and language, Internet service provider information, referring and exit pages, operating system information, date and time stamp, and visit information. We use such information to understand and analyze trends, administer the site, study user behavior on the site, and gather demographic information about our core user base in general. The Company may use such information for its marketing purposes. In some of our emails, we use interactive links to information posted on the Company's website. When users follow such links before they land.
Integrity and preservation of personal information
By interacting with the Company, you can easily keep your personal data and information up to date. We will retain your personal data and information for as long as necessary to fulfill the purposes described in this Privacy Policy, except when a longer retention period is required or permitted by law. We do not collect personal data about minors. If we become aware that we have received personal data about a minor, we will take steps to delete such information as soon as possible. We strongly encourage parents and other persons under the supervision of minors (legal representatives such as parents or guardians) to supervise minors' use of the Websites.
THIRD PARTY SITES AND SERVICES
The Company's websites, products, applications and services may contain links to websites, products and services of third parties. Our products and services may also use or offer products or services of third parties. Personal data and information collected by third parties, which may include information such as location data or contact information, is governed by the privacy practices of such third parties. We encourage you to review the privacy policies of such third parties. The Operator is not responsible for the actions of third parties who, as a result of using the Internet or Site Services, gained access to information about the User and for the consequences of using data and information that, due to the nature of the Site, are available to any Internet user.
COMPANY-WIDE USE OF YOUR PRIVACY
In order to ensure that your personal data is safe, we communicate privacy and security standards to the Company's employees and strictly monitor compliance with privacy measures within the Company.
PRIVACY QUESTIONS
If you have any questions about the Company's Privacy Policy or the Company's data processing, you can contact us using the contact details.
VI. User Appeals
Current legislation applies to this Privacy Policy and the relationship between the User and the Operator.
Users have the right to send their requests to the Operator, including requests regarding the use of their personal data, sending a withdrawal of consent to the processing of personal data in writing to the address specified in the General Provisions section of this provision, or in the form of an electronic document signed with a qualified electronic signature in accordance to the legislation of United Kingdom, and sent through the feedback form. The request sent by the User must meet the requirements established by the Rules for submitting requests to the Service and Support Service, namely, contain:
- the number of the main document certifying the identity of the user or his representative;
- information confirming the user's participation in relations with the Operator (in particular, the user id serial number or a short (subdomain) name replacing the id serial number);
- signature of the User or his representative;
- email address;
- contact phone number.
The Operator undertakes to consider and respond to the User's request within 30 days from the date of receipt of the request.
OTHER
In everything else that is not directly reflected in the Privacy Policy, the Company undertakes to be guided by the norms and provisions of the law "On Personal Data" of this Privacy Policy.
The Company reserves the right to make any changes to the Policy at any time at its discretion in order to further improve the protection system against unauthorized access to personal data reported by Users without the User's consent. When we make material changes to the Privacy Policy, we will post a notice on our website along with the updated version of the Privacy Policy. This Policy does not apply to the actions of third-party Internet resources.
Technomarkt LLC